Privacy Policy

This Privacy Policy explains how Oha Casino collects, uses, stores, and protects your personal information when you visit or use our website at ohacasinos.ca. We are committed to safeguarding your privacy and handling your data in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA). This policy applies to all users of the Oha Casino platform, including those who browse our site, register an account, make deposits or withdrawals, or participate in any of our gaming services.

Information We Collect

We collect information that you provide directly to us, as well as information automatically collected when you use our website. The categories of personal data we may collect include:

Category	Examples	Purpose
Identity Information	Full name, date of birth, gender	Account registration, age verification, compliance with legal requirements
Contact Information	Email address, phone number, residential address	Account communication, security alerts, customer support
Financial Information	Payment method details, transaction history, account balances	Processing deposits and withdrawals, fraud prevention, AML compliance
Technical Information	IP address, browser type, device information, operating system	Website optimization, security monitoring, fraud detection
Usage Information	Pages visited, time spent on site, games played, betting patterns	Service improvement, personalized experience, responsible gaming monitoring
Communication Records	Live chat transcripts, email correspondence, support ticket history	Customer service, dispute resolution, quality assurance

How We Use Your Information

We use your personal data for the following purposes:

To create and maintain your account, verify your identity, and process your transactions
To comply with legal and regulatory obligations, including anti-money laundering (AML) and know-your-customer (KYC) requirements
To detect and prevent fraud, money laundering, and other prohibited activities
To communicate with you about your account, including security alerts, transaction confirmations, and customer support responses
To monitor and promote responsible gaming, including enforcing deposit limits and self-exclusion requests
To improve our website, games, and services based on usage patterns and feedback
To send you administrative messages, such as changes to our terms or policies

We do not sell your personal information to third parties for their own marketing purposes.

Cookies and Similar Technologies

Our website uses cookies and similar tracking technologies to enhance your experience and analyze site usage. Cookies are small text files stored on your device by your web browser. We use the following types of cookies:

Essential Cookies: Required for the website to function, including session management and security features. These cannot be disabled.
Analytics Cookies: Help us understand how visitors interact with the site, such as which pages are most popular, so we can improve performance and content.
Preference Cookies: Remember your settings, such as language and region, to provide a more personalized experience.
Marketing Cookies: Used to deliver relevant advertisements and measure the effectiveness of our marketing campaigns. These are only set with your consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. For more detailed information about the specific cookies we use and how to control them, please refer to our Cookie Policy page.

We may share your personal information with trusted third parties in the following circumstances:

Payment Processors: To facilitate deposits and withdrawals, we share necessary financial information with payment service providers such as Interac, Visa, Mastercard, Skrill, Neteller, and cryptocurrency processors.
Game Providers: We work with game developers like Evolution, Pragmatic Play, and Hacksaw to deliver our casino and live casino games. These providers may receive limited data to verify your eligibility and process gameplay.
Regulatory Authorities: We may disclose information to comply with legal obligations, such as reporting suspicious transactions to financial intelligence units.
Professional Advisors: Lawyers, auditors, and consultants who provide services to us under confidentiality agreements.
Service Providers: IT, security, and analytics companies that assist us in operating our platform.

All third parties are contractually obligated to protect your data and use it only for the purposes we specify. We do not authorize them to use your information for their own marketing.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. This includes:

Account information is retained while your account is active and for a period after closure to comply with anti-money laundering and record-keeping obligations (typically five to seven years).
Transaction data is kept for audit and regulatory purposes.
Self-exclusion and deposit limit records are retained indefinitely to ensure ongoing compliance with your requests.

When data is no longer needed, we securely delete or anonymize it.

Your Rights

Under PIPEDA and applicable Canadian privacy laws, you have the following rights regarding your personal information:

Access: You may request a copy of the personal data we hold about you.
Correction: You may ask us to correct any inaccurate or incomplete information.
Deletion: You may request deletion of your data, subject to legal retention requirements.
Restriction: You may request that we limit how we use your data in certain circumstances.
Objection: You may object to the processing of your data for direct marketing purposes.
Portability: You may request a structured, machine-readable copy of your data.

To exercise any of these rights, please contact our support team via live chat or email. We will respond to your request within 30 days. We may need to verify your identity before processing your request.

Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

SSL encryption for all data transmitted between your browser and our servers
Firewalls and intrusion detection systems
Regular security audits and penetration testing
Access controls limiting employee access to personal data on a need-to-know basis
Secure storage of financial information

Despite these measures, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we strive to protect your data to the best of our ability.

International Transfers

Your personal information may be transferred to and processed in countries outside Canada, including where our service providers are located. When we transfer data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses or equivalent mechanisms, to protect your information in accordance with Canadian privacy standards.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website and, where appropriate, by email. We encourage you to review this policy periodically.

Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact our support team. You can reach us through our 24/7 live chat widget on the website or by email. We will do our best to address your concerns promptly.

You also have the right to file a complaint with the Office of the Privacy Commissioner of Canada if you are unsatisfied with our response.

Responsible Gaming and Privacy

We take responsible gaming seriously. As part of our commitment, we may use your data to monitor for signs of problem gambling and to enforce player protection tools, such as deposit limits and self-exclusion. These measures are designed to protect you and are implemented with your privacy in mind. For more information on our responsible gaming tools and how to use them, please visit our Responsible Gaming page.

Minors

Our services are only available to individuals who are at least 18 years old. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal data, we will take steps to delete that information and close the account. We encourage parents and guardians to monitor their children’s online activity.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

Consent: Where you have given explicit consent for specific processing, such as marketing cookies.
Contractual Necessity: Processing required to perform our contract with you, such as account management and transaction processing.
Legal Obligation: Processing necessary to comply with legal and regulatory requirements, including AML and KYC obligations.
Legitimate Interests: Processing for purposes such as fraud prevention, security, and service improvement, where our interests do not override your privacy rights.

Data Protection Officer

We have appointed a Data Protection Officer (DPO) to oversee compliance with this Privacy Policy and applicable data protection laws. You can contact our DPO by email or through our support team.

This Privacy Policy is part of our broader commitment to transparency and trust. By using Oha Casino, you acknowledge that you have read and understood this policy.