Terms & Conditions
These Terms & Conditions govern your use of the website and services provided by Oha Casino (“we,” “us,” or “our”), operated by AccelCore Enterprise Limitada, Costa Rica, under an Anjouan gaming license (number ALSI-202506031-FI2). By accessing or using our website at ohacasinos.ca, you agree to be bound by these terms. If you do not agree with any part of these terms, you must not use our services.
Acceptance of Terms
By registering an account, depositing funds, or placing any wager on our platform, you acknowledge that you have read, understood, and accepted these Terms & Conditions, along with our Privacy Policy and Responsible Gaming policy. These terms apply to all users of our website, including players, visitors, and any other individuals who interact with our services.
Eligibility and Age Restriction
You must be at least 18 years of age to create an account and gamble on our site. We reserve the right to verify your age and identity at any time, including before processing any withdrawal. If we determine that you are under the legal minimum age, your account will be immediately closed, and any winnings forfeited. It is your responsibility to ensure that gambling is legal in your jurisdiction.
Account Registration
To use our services, you must register for an account by providing accurate, current, and complete information as requested during the registration process. You are solely responsible for maintaining the confidentiality of your account login credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account. We reserve the right to suspend or close accounts that are found to be in breach of these terms.
Deposits and Withdrawals
All deposits and withdrawals are processed in Canadian dollars (CAD). The minimum deposit amount is C$20 across all available methods. Withdrawals are subject to a minimum amount of C$70. Before any withdrawal can be processed, your account must have a minimum deposit turnover of 1x (i.e., the total amount deposited must be wagered at least once), in compliance with anti-money laundering (AML) regulations. This requirement applies even if you have not claimed any bonus.
| Payment Method | Minimum Deposit | Processing Time for Deposits | Minimum Withdrawal | Processing Time for Withdrawals |
|---|---|---|---|---|
| Interac e-Transfer | C$20 | Instant | C$70 | 0–3 hours after approval |
| Visa / Mastercard | C$20 | Instant | C$70 | 1–3 business days |
| Skrill | C$20 | Instant | C$70 | 0–3 hours |
| Neteller | C$20 | Instant | C$70 | 0–3 hours |
| MiFinity | C$20 | Instant | C$70 | 0–3 hours |
| Revolut | C$20 | Instant | C$70 | 0–3 hours |
| Cashlib | C$20 | Instant | N/A (deposit only) | N/A |
| Sofort | C$20 | Instant | C$70 | 0–3 hours |
| Jetonbank | C$20 | Instant | C$70 | 0–3 hours |
| Rapid Transfer | C$20 | Instant | C$70 | 0–3 hours |
| Cryptocurrency | C$20 | Instant after confirmations | C$70 | 0–3 hours |
We do not charge any fees for deposits or withdrawals. However, your bank or payment provider may impose their own fees. Withdrawals are processed to the same method used for deposit where possible. Standard monthly cashout limits apply: up to C$7,000 per day, C$14,000 per week, and C$55,000 per month. Higher limits may be available for VIP tier members.
Bonus Terms and Conditions
Bonuses offered by us are subject to specific terms and conditions. By accepting a bonus, you agree to abide by these rules. The following conditions apply to all bonuses unless otherwise stated:
- Welcome Bonus: A 200% match bonus up to C$4,250 is available on your first deposit of at least C$20. No promo code is required; the bonus is credited automatically. The bonus amount is subject to a wagering requirement of 35x the bonus amount. While the bonus is active, the maximum bet allowed is C$7 per spin or round. The maximum cashout from bonus winnings is 10x the bonus amount. Bonus validity period is as specified at the time of crediting.
- Daily Cashback: You may receive 10% of your previous day’s net losses as cashback, credited daily with no wagering requirement. Cashback is withdrawn as real money.
- Friday Free Spins: 50 free spins are credited every Friday on a featured slot. No additional requirements are needed to claim them; winnings from free spins are kept as cash. Free spins are valid for 48 hours.
- Monthly Leaderboard: A monthly slots leaderboard awards C$25,000 in cash prizes to the top 50 players. Prize winnings are not subject to wagering requirements.
- Sportsbook Welcome Bonus: A separate sports welcome offer is available for sports betting, including esports and virtual sports. Terms for that bonus are provided at the time of offer.
General bonus rules: Wagering requirements must be met within the specified timeframe. Only real-money bets count towards wagering; bets placed with bonus funds may not qualify. Games may contribute differently to wagering requirements; slots typically contribute 100%, while table games and live casino games may contribute less or be excluded. We reserve the right to void bonuses and any associated winnings if we suspect abuse, including multiple accounts, bonus hunting, or use of prohibited strategies.
Game Rules and Fair Play
All games on our platform use a certified random number generator (RNG) to ensure fair and unpredictable outcomes. The RNG is regularly tested and audited by independent third parties. You agree to play in accordance with the specific rules of each game. Any attempt to manipulate game outcomes, exploit software bugs, or use automated systems (bots) is strictly prohibited and may result in account closure and forfeiture of funds.
Prohibited Activities
The following activities are strictly prohibited:
- Creating multiple accounts (one account per person, household, or IP address).
- Using VPNs or any technology to disguise your location or bypass geo-restrictions.
- Engaging in collusion, chip dumping, or any form of cheating.
- Using stolen or fraudulent payment methods.
- Any form of money laundering or illegal financial activity.
- Posting or transmitting offensive, abusive, or defamatory content.
We reserve the right to investigate any suspected prohibited activity and to take appropriate action, including but not limited to account suspension, voiding wagers, withholding funds, and reporting to relevant authorities.
Responsible Gambling
We are committed to promoting responsible gambling and protecting players from harm. We provide several tools to help you manage your gambling:
- Deposit Limits: You can set daily, weekly, or monthly deposit limits. These can be applied immediately by contacting our support team via Intercom.
- Cool-off Periods: You may request a temporary break from gambling for a specific period.
- Self-Exclusion: To self-exclude permanently, send an email with the keyword “SELF-EXCLUDE” to our support address. Your account will be closed, and we will take reasonable steps to prevent you from re-registering.
We also provide links to external support organizations such as Gamble Aware, Gamblers Anonymous, and GamCare. If you feel you may have a gambling problem, we encourage you to seek help from these organizations.
Privacy and Data Protection
We collect and process personal data in accordance with our Privacy Policy. By using our services, you consent to the collection and use of your information as described therein. We implement SSL encryption and other security measures to protect your data. We do not sell your personal information to third parties. For more details on how we handle your data, please refer to our Privacy Policy.
Account Suspension and Closure
We reserve the right to suspend or close your account at any time, without prior notice, if we suspect a breach of these terms, illegal activity, or any conduct that may harm our reputation or operations. In such cases, we may withhold any funds in the account pending investigation. If no wrongdoing is found, funds will be returned after deducting any applicable fees.
Limitation of Liability
To the fullest extent permitted by applicable law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our services. Our total liability to you for any claim arising from these terms shall not exceed the total amount you have deposited with us in the 12 months preceding the claim.
Complaints and Dispute Resolution
If you have a complaint or dispute regarding our services, please contact our customer support team via 24/7 live chat (Intercom widget) or by email. We will acknowledge your complaint within a reasonable timeframe and work to resolve it promptly. If we cannot reach a satisfactory resolution, you may escalate the matter to the relevant licensing authority. Our support team is available to assist with any issues.
Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of Costa Rica, without regard to its conflict of law principles. Any disputes arising under these terms shall be resolved through binding arbitration in accordance with the rules of the relevant arbitration body, unless otherwise required by applicable law. You agree to submit to the personal jurisdiction of the courts located in Costa Rica for any legal proceedings.
Changes to These Terms
We reserve the right to modify these Terms & Conditions at any time. Any changes will be posted on this page, and we may notify you by email or through the website. Your continued use of our services after any changes constitutes acceptance of the updated terms. We encourage you to review this page periodically.
Contact Information
For any questions, concerns, or requests related to these Terms & Conditions, please contact our customer support team via 24/7 live chat or email. We are committed to providing clear and prompt assistance.
By using Oha Casino, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.